Otak × ChangeEngine

Otak logo×ChangeEngine logo

Powering People Programs at Scale.

Explore the journey See what's next →
Overview

Powering People Programs.

ChangeEngine fuels timely, branded touchpoints that matter most — driving engagement through automated, data-driven programs. ChangeEngine connects to employee data to manage and track communications at scale.

67
Comms Published
7,133
Comms Sent
26
Active Recurring Comms
82%
Overall Open Rate
100%
Open Rate — Anniversaries
92%
Open Rate — Onboarding
90%
Open Rate — Birthdays
Design

Design for Brand Scale.

ChangeEngine has produce 60+ unique assets: benefits booklets, career growth toolkits, safety and employee handbooks, leave packets, job description templates, TA brochures, total rewards statements, and more — built for scale.

60+Unique Assets
Collection of Otak branded guides, handbooks, and toolkits designed with ChangeEngine

Explore the flipbooks

Culture

Enhancing Culture and Celebrating special life milestones

Recognition and milestones amplified with modern tools.

Kudos with Impact and Modern RewardsKudos with Impact and Modern RewardsKudos with Impact and Modern Rewards

Kudos with Impact and Modern Rewards

Our refreshed co-worker kudos program now includes e-gift cards, enabling timely, meaningful appreciation at scale. Personalized touchpoints increase motivation while maintaining fairness, transparency, and alignment to Otak's values.

Otak Swag StoreOtak Swag StoreOtak Swag Store

Otak Swag Store

We launched a new swag store giving employees easy access to branded apparel and gear — reinforcing pride, professionalism, and a consistent Otak look across teams.

Visit Otak's Swag Store
Swag PacksSwag Packs

Swag Packs

Curated onboarding and baby swag packs deliver memorable, on-brand moments that welcome new hires and celebrate life milestones with thoughtful, tangible touchpoints.

Automation

Diving into Otak's Automated Communications.

A comprehensive suite of automated touchpoints that ensure every employee receives the right message at the right time.

  • Day 0

    Welcome: What to Expect (Start Date)

  • Day 1

    Getting Started Resources

  • Day 2

    Payroll and Benefits

  • Day 4

    Onboarding Survey

  • Day 7

    LMS Online Training

  • Day 10

    Swag Shop

  • Day 14

    Personal Expense Reimbursement

  • Day 20

    Work Schedule Form

  • Day 28

    30 Day Check In with People Services

  • Day 42

    Benefits Resources and ID Cards

  • Day 50

    SharePoint: Committees & Corp Groups

  • Day 60

    Glassdoor & Indeed Review Request

  • Day 168

    6 Month Check-in

Hubs

Otak's AI-Enabled Hubs.

Dedicated destinations that bring policies, growth, and support together in one place for every Otak employee. These hubs are key to reducing repetitive questions coming to HR by an estimated 40% or more, freeing up capacity for the strategic aspects of our role.

Otak Knowledge Hub

Access your employee handbook and safety manual resources in one place.

Open Knowledge Hub

Otak Career Growth Program

Your career is not something that just happens to you. It's something you build through experience, relationships, performance, curiosity, and sometimes courage.

Explore Your Career Path

Otak's HR Agent

Get instant answers to HR questions and connect with the people resources you need.

Launch HR Agent
Why these hubs matter

One trusted home for every Otak moment.

  • Always-on self-service. Employees find handbook answers, safety guidance, career paths, and HR help in seconds — no more digging through inboxes or shared drives.

  • Consistent, on-brand experience. Every hub shares Otak's voice, look, and tone, reinforcing culture at every touchpoint.

  • Reduced load on People & HR. Repeat questions get answered by the hubs and HR Agent, freeing the People team for higher-impact work.

  • Better adoption of programs. Career growth, benefits, and policies live where employees already go — driving engagement and accountability.

  • Measurable engagement. Built-in analytics show what employees read, search, and act on — so content keeps improving.

Built with a Forward Deployed Engineer

How an FDE turns content into living hubs.

Each hub is more than a microsite — it's a custom product shaped to Otak's data, workflows, and brand. A ChangeEngine Forward Deployed Engineer embeds with the People team to design, build, and iterate on each experience.

  • Scopes with HR, not for HR. Sits with Otak's team to translate policies, career frameworks, and HR processes into clear, interactive experiences.

  • Wires hubs to live data. Connects HRIS, LMS, and SharePoint so handbooks, roles, and resources stay current automatically.

  • Builds the HR Agent's brain. Trains the assistant on Otak's policies and tone, with guardrails for sensitive topics and escalation paths to People Ops.

  • Ships fast, then iterates. Launches a working hub in weeks — then tunes content, search, and flows based on real employee behavior.

  • Measures what matters. Stands up analytics dashboards so Otak can see adoption, deflection, and ROI at a glance.

Media

Professional Photography & Video.

A growing library of polished visual assets — captured on Otak project sites — that powers storytelling, recruiting, and culture content year-round.

Brand Video

Brand Video

We produced a brand video to power internal and external storytelling — bringing Otak's mission, people, and culture to life with a consistent, polished voice.

Watch the Brand Video

Photos for Project Portfolio

Original photography captured onsite by the ChangeEngine team — building a library of authentic project imagery for Otak's online portfolio.

  • Redmond Central Connector III
  • Husky Village Housing — Beardslee Blvd & Innovation Hall
  • Monroe Avenue Infiltration Facility
  • North Kitsap Service Center
  • Little Boston Rd Pedestrian Walkway
  • Mill Creek Culverts to Bridges
  • Larrabee State Park Clayton Beach Trail

2026 Project Site Footage

The ChangeEngine team recorded fresh video across Otak's project sites in 2026 — a growing library of authentic, on-the-ground footage that will fuel storytelling, recruiting, and culture content throughout the year.

What's next

Opportunities.

Expand what's possible with Otak × ChangeEngine.

Listen Module

Capture real-time employee sentiment using pulse surveys, polls, and feedback forms to enhance two-way engagement and understand employee experiences better.

Use cases
Monthly surveysPost-training feedbackLeadership follow-upsCulture assessments
Why it matters

Organizations often find it challenging to gather timely feedback. Continuous sentiment measurement is more effective than annual surveys.

  • Enables data-driven decisions for HR and leadership
  • Identifies employee concerns early
  • Boosts employee trust through visible feedback loops

2-Way SMS

Real-time text messaging facilitates direct communication with employees, especially frontline and deskless workers, enabling instant responses.

Use cases
Open Enrollment remindersShift updatesEvent confirmationsSafety alertsManager check-insRecruiting contacts
Why it matters

SMS provides better visibility for urgent communications — ensuring critical updates reach employees.

  • Increased program participation
  • Faster response times
  • Enhanced reach with distributed teams
  • Higher engagement in initiatives

Automation Opportunities.

Additional areas where Otak can expand programmatic communications.

Manager Communications & Leadership Enablement

Help managers communicate consistently and at scale.

  • New manager onboarding
  • 30/60/90-day manager coaching tips
  • Team meeting discussion guides
  • Quarterly leadership updates
  • Change management toolkits
  • Engagement action plans after surveys
  • Promotion announcement templates

Learning & Development Programs

Keep professional development top of mind year-round.

  • Certification renewal reminders
  • Professional licensing deadlines
  • Learning path recommendations
  • Internal training promotions
  • Career development check-ins
  • Tuition reimbursement reminders
  • Mentorship program communications

Recognition & Culture Programs

Create a culture of appreciation beyond birthdays and anniversaries.

  • Employee spotlight campaigns
  • Project completion celebrations
  • Peer recognition programs
  • Core values recognition
  • Team achievement announcements
  • Service milestone spotlights
  • Manager appreciation campaigns

Wellness & Benefits Engagement

Drive awareness and utilization of employee benefits.

  • Mental Health Awareness Month
  • Wellness challenges
  • EAP reminders
  • Preventive care campaigns
  • Financial wellness education
  • Benefit utilization reminders
  • Seasonal health campaigns

Culture & Belonging

Build belonging through intentional communications.

  • Heritage and awareness month campaigns
  • Employee Resource Group promotions
  • Inclusive leadership tips
  • Cultural observances calendar
  • Volunteer opportunities
  • Community impact initiatives
  • Employee storytelling campaigns

Employee Surveys & Feedback Loops

Turn feedback collection into an ongoing process.

  • Pulse survey reminders
  • New hire surveys
  • Stay interviews
  • Engagement survey launches
  • Manager follow-up action plans
  • Survey results communications
  • Exit interview workflows

Organizational Change & Business Updates

Support employees through transitions.

  • Office relocations
  • Policy updates
  • Organizational changes
  • Leadership announcements
  • Merger/acquisition communications
  • Technology rollouts
  • Process changes

IT & Internal Operations

Reduce manual follow-up and improve compliance.

  • Equipment return reminders
  • Security awareness campaigns
  • Software rollout communications
  • Password reset reminders
  • Compliance training deadlines
  • System maintenance notifications
  • IT onboarding/offboarding workflows

Seasonal & Annual Campaigns

Create repeatable programs that run automatically every year.

  • Tax season reminders
  • Benefits education throughout the year
  • Summer wellness initiatives
  • Holiday communications
  • Volunteer campaigns
  • Giving programs
  • Annual company events